Terms & Conditions

Terms and Conditions

We kindly ask you to read carefully the following terms and conditions .

 

Payment
Prices include all taxes.
Once the availability and the total cost of the services are confirmed by our company, (usually within 24 hours from your request) your confirmation will be asked. For reservations till 29 days before the arrival, we require a deposit of the 30% of the total cost. For reservations less than 28 days before the arrival the whole amount (100%) of the total cost is required.
There are no other charges to be added. After payment is charged, you will receive your travel documents along with your payment receipt.

Cancellation of the reservation
Cancellation made for any reason will result to "cancellation fees". 
The usual cancellation fees rate as follows:

Notification in days

Loss

Over 28

Deposit only

20-27

60%

10-19

80%

Under 10

100%

-Non Show: the charge is the 100%


you would like to cancel or modify your request send us e-mail. "Safe Period" for canceling your reservation is considered the number of days prior the arrival date that are safe to cancel. If your reservation is cancelled "on time" this means that there is no cancellation fee to be paid. The only charges you get, are for administration fee and expenses that were made for your reservation phone calls, fax, etc.

Check-in time is after 14:00 p.m. We have a streamlined, efficient check-in process to enable you to get to your villa quickly upon arrival. 

Check-out time is 11:00 a.m. Late departure depends on the availability of the villa and is chargable.

Extension / Alteration of Holidays
Extending your holidays is not always possible, although every effort will be made. No refund will be given for a stay shorter, than the one you booked, and the villa, house or apartment is free to be let after the clients departure. A major alteration may be treated as cancellation.

Insurance
Although Greece is of course a full European Union member, many of its customs and practices differ from the familiar in Northern Europe, particularly in terms of medical facilities. You should also assume that you are not personally insured when carried in any motor vehicle. Therefore, you take out your own travel insurance.

Air Travel
Please make your own flight arrangements and then inform us of the details. We are not responsible for any problems with flights such as delays or cancellations by the operator or their agents.

Accommodation 
The accommodation is for the exclusive use of the clients and is not to be sub-let under any circumstances. All breakages and losses must be paid for prior to departure, which normally ends at noon on the last day of rental. In case of late departure, we can extend your stay in the House, villa or apartment only in case that not new clients are expected.

Liability 
Our organization is not responsible for loss or damage to clients because of circumstances beyond its control, such as failures of public supplies or transportation, acts by governments, civil disturbances, acts of God etc. In the unlikely event of any observations or complaints, do please discuss these directly with us, at the time, during your stay.

Client Responsibility

The Client is responsible for ensuring the property is left in a reasonable condition of cleanliness and in the same condition of repair as upon arrival. Any excessive cleaning, loss or damage to the property, or debts or charges incurred will be itemized and charged to the Client. Clients are required to act in a responsible manner at all times, and to act with respect towards other guests, neighbors, the owner and their staff. Oreo Travel reserves the absolute right to require any individual to vacate a property for disruptive behavior, in which case there would be no refund of any rental payment.

Number of Occupants
The total number of guests staying at the property may not exceed the number of sleeping places specified in the promotional material . The owner reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in the reservation made.

Expenses paid locally at extra cost
The rental property and any facilities or services expressly included in the written information provided by Oreo Travel are included in the sale price. Normal use of gas, electricity and water are also included unless otherwise stated in the price list. Some local expenses may be excluded from the rental cost specified, such as telephone, cleaning services, linens, heating, utilities and personal services such as maids or cooks. Oreo Travel will list known locally paid expenses on the Confirmation Invoice or mail.

 

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Greek Tourism Organization
Company Registration Number:
1041Ε 60000043100     R.A.T.T.A.
Rethymnon Association
of Tourist and Travel Agents
UTR S.A.

Address
Ari Velouhioti 1 & Eleftherias Street,
Rethymnon 74100,
Crete Greece

Phone:  +30 2831 102 140
Fax: +30 2831 100 352

Winter & Mobile phone:
+30 6937 10 9979

E-mail: info@islandcrete.com

Skype:  Islandcrete

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